Correcting someone, especially an adult, with something that was done on a public platform can be tricky if you present yourself as a person who knows it all. Firstly, people who post content on social media already feel that that is a place to share and express anything that the person wants to express. You must know exactly what steps it takes to approach the person who has made that mistake.
1. Start With A Positive Approach.
When approaching a person who has made a mistake, approach the person with a very positive outlook. Find something positive about what was posted and provide that positive feedback to that person. Allow for that person to feel good about what they posted and make them feel comfortable and appreciated for their contribution. The main objective is to have people contribute to society in a healthy way and we do not want to scare people away.
2. Ask To Share Comments.
Be respectful of the person’s talent and their work. Before spitting out, “Here’s what you did wrong”, ask them, “May I please share some of my views and feedback on this”. Give them an option to be talked to. No one wants to be judged or criticized for the work that they have posted. Allow people to feel as if it is an option to have a conversation rather than a session in court. You want to engage them into a free-flowing, fluid conversation about what is being discussed.
3. Provide Good, Knowledgable Feedback If Accepted.
People will tend to listen and accept information that is well presented and well thought out. If you sound like you know what you are talking about, the information will be received easier. So for the specific situation of “The Grandmother Problem”, approach the situation as to why media should be shared in a more “caring” way and to be more aware of what is being shared. People do not know how to find credible sources so give that information and knowledge.
Explain exactly what needs to be shared and even show examples of good content versus so so good content. Ask plenty of questions in an engaging manner and not so much of a “know it all” manner. There is an article that was written by Art Markman that explains a lot about how to approach people to correct a certain mistake and they give great tips.
